Flexibility and scalability
Adaptation to the specific needs of each organization.
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Benefits Benefits Benefits Benefits
Operational efficiency
Optimization of planning and resource allocation to minimize travel and maximize technicians' productive time.
Customer satisfaction
Proactive and effective service with real-time notifications and instant reports, improving the customer experience.
Proactive maintenance and cost reduction
Anticipate problems with remote monitoring of IoT devices, reducing emergency interventions and maintenance costs.
Features
Inteligent Planning
— Planning optimization using AI
— Scheduling and allocation of technicians based on skills, location and availability
— SLA management
— Intervention management on a single platform
— Description of interventions with the help of AI
— Possibility of giving automatic feedback to the customer
— Possibility of attaching evidence (images)
— Pre-configuration of intervention actions and tasks with time and inventory
IoT Connectivity for Preventive Maintenance
— Remote monitoring of equipment
— Request support remotely via remote assist
— Automatic alerts and scheduling of interventions to avoid failures
Integration with Dynamics 365 Solutions
— Connection with Dynamics 365 for Sales and Customer Service, allowing an integrated view of the customer
— Efficient collaboration between sales, support and field service teams
Real-Time Inventory Management
— Stock control in warehouses and vehicles
— Automatic replenishment, minimizing waiting times and service interruptions
Reports and dashboards
— Performance monitoring through detailed reports
Interested in optimizing your company's operational efficiency?
Schedule a personalized demonstration and learn about all the features of Dynamics 365 for Field Service.
Contact our experts!
Contact our experts!